Job Title

Director of Community Engagement, Business Development for Nova Scotia

Main Purpose of the Job

This role acts as the lead liaison between Right at Home Nova Scotia and its partners working closely with the leadership team to identify high-level opportunities and negotiate mutually beneficial agreements affecting regional and provincial relationships. It aims to foster, promote and cultivate strategic partnerships that provides growth across the province of Nova Scotia. 

With a focus on relationship building, communication, and negotiation, the Director of Community Engagement, Business Development - Nova Scotia plays a vital role in driving revenue and expanding the Right at Home's reach.

Reports to

Chief Operating Officer Nova Scotia, Corporate Coaching Team

Duties and Responsibilities

• Identity, plan, schedule and conduct meetings with various regional, and provincial influencers and/or referral sources to provide awareness of, and promote, Right at Home supportive care programs and services in across Nova Scotia.

• Conduct exceptional follow-up to RAH's partners and contracted partners' meetings and meaningfully grow those relationships.

• Work with Right at Home Nova Scotia Team and Corporate Coaching Team to strategize sales efforts, identity potential referral sources, and review targets and expectations.

• Document all activities whether directly with referral sources/Influencers or with Care Offices into our client management program, with complete notes and follow-ups clearly and thoroughly input.

• Monitor relevant community events for community-awareness opportunities and participate as appropriate.

• Be an excellent brand ambassador for the Right at Home name. This may include, having a positive approach to communications in all aspect of the care delivery and in representing the Right at Home brand in general.

• Work with Nova Scotia Team to ensure meeting Business Development Benchmarking KPIs

• Work with The Nova Scotia Team to review and leverage appropriate Right at Home marketing materials.

• Works collaboratively with community leaders to develop, coordinate, and implement plans designed to increase existing business and capture new opportunities.

• Building and leading high performing growth and client-relationship functions, as the role is accountable for driving Right at Home’s business and increasing referrals, through the identification and development of new business opportunities, the growth and enhancement of existing relationships, and expanding the presence of Right at Home and its brand.

• Fostering internal and external relationships across the province that result in business growth and building engagement among the team, the Director of Community Engagements and Business Development ensures a collective focus on Right at Home purpose and values while working to maintain a growth culture throughout the team and functions.
  

Skills Requirements:

• Strategic thinking and planning: ability to identify potential partnerships, evaluate their value, and develop a plan to establish and grow the partnership.

• Relationship building strong interpersonal skills, ability to build and maintain strong relationships with partners and internal teams.

• Communication: excellent verbal and written communication skills, ability to clearly articulate the company’s value proposition and negotiate terms with partners.

• Negotiation: strong negotiation skills, ability to effectively negotiate mutually beneficial agreements with partners.

• Networking: extensive network in relevant industries, ability to make connections and build relationships with potential partners.

• Market and industry knowledge: comprehensive understanding of the market and industry trends, ability to identify new partnership opportunities.

• Project management: the ability to manage multiple partnerships and projects concurrently, ensuring successful execution and delivery.

• Financial acumen: understanding of financial metrics, ability to evaluate the financial impact of partnerships and make data-driven decisions.

• Leadership: ability to lead cross-functional teams and effectively manage stakeholders within the company and with partners.

What you’ll do each day

• Implement short and long-term strategies for building client relationships, generating new business, and driving revenue growth.

• Facilitate targeted action plans to resolve issues, escalations, and maintain client satisfaction.

• Lead interactions with key or strategic accounts

• Evaluate existing partnerships and growth efforts with an eye toward building on what works and how the account aligns with the overall business strategy.

• In collaboration with and per the direction of the leadership teams, support the design and development of growth strategies that move an organization toward a specific goal or purpose.

• Comply with growth process standards including managing growth pipeline to ensure timely and accurate forecasting, tracking, and reporting sales activity in CRM tool and maintaining accurate records of all sales activities

• Play an active role in in-province requests for proposals (RFPs) from potential partners and customers

• Create, administer, and implement winning business development strategies,

• Identify and develop new business opportunities.

• Track emerging markets and trends.

• Help shape the company’s long-term objectives and determine plans for how to meet them.

• Provide advice/input on product development and distribution and promotion strategies.

• Collaborate with regions, lines of business, and other partners to ensure strategic insights are applied to evolve capacity planning strategies.

• Provide education to Operations team regarding contract expectations for service delivery and key performance indicators; facilitate sessions or provide information to clinical leaders to ensure clarity regarding contract requirements to clinic staff.

• Keep Operations teams updated on changes to services offered / expectations from funders.

We look forward to hearing from you!